TCPA Compliance

Effective Date:

6/8/25

Last Updated:

6/8/25

1. Overview

5D AI Solutions LLC, operating The Action Agenda ("Company," "we," "us," or "our"), is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all related federal and state regulations governing automated communications, including SMS/text messages, phone calls, and other electronic communications.

This TCPA Compliance Policy explains our practices regarding automated communications and your rights as a consumer.

Contact Information:

Company: 5D AI Solutions LLCAddress: 30 N Gould St Ste R, Sheridan, WY 82801Email: [email protected]: https://theactionagenda.com

2. Types of Communications Covered

This policy applies to all automated communications we may send, including:

2.1 SMS/Text Messages

Marketing and promotional messages about The Action Agenda

Service updates and account notifications

Educational content related to AI-powered business strategies

Reminders about webinars, training sessions, or deadlines

Customer support communications

2.2 Automated Phone Calls

Pre-recorded messages about our servicesAutomated appointment remindersService notifications and updatesMarketing calls using automated dialing systems

2.3 Email Communications

Newsletter subscriptions

Marketing campaigns

Course announcements and updates

Account and billing notifications

3. Consent Requirements

3.1 Express Written Consent

Before sending any automated communications to your mobile device, we will obtain your express written consent, which includes:

Clear disclosure that you are consenting to receive automated communications

Identification of the business (The Action Agenda/5D AI Solutions LLC)

Description of the types of messages you will receive

Your mobile phone number

Your electronic signature or clear opt-in action

3.2 Consent Language

When you provide consent, you will see language similar to:

"By providing your mobile phone number and checking this box, you expressly consent to receive automated marketing text messages from The Action Agenda (operated by 5D AI Solutions LLC) at the phone number provided. Consent is not required to purchase our services. Message and data rates may apply. You can opt out at any time by replying STOP."

3.3 Revocation of Consent

You may revoke your consent at any time using the methods described in Section 5 below.

4. Marketing Communications

4.1 Content Types

Our marketing communications may include:

Information about new AI business strategies and tools

Invitations to webinars, training sessions, and events

Special offers and promotions for our services

Educational content about leveraging AI for business growth

Success stories and case studies from our community

Updates about new features and platform improvements

4.2 Frequency

SMS marketing messages: No more than 5 messages per week

Promotional emails: No more than 7 emails per week

Automated calls: Only with prior express consent for each campaign

Service notifications: As needed for account management

4.3 Timing

All marketing communications will be sent during reasonable hours:

Text messages: 8:00 AM to 9:00 PM in your local time zone

Automated calls: 8:00 AM to 9:00 PM in your local time zone

Emails: May be sent at any time (you control when you read them)

5. Opt-Out Procedures

5.1 SMS/Text Message Opt-Out

To stop receiving text messages from us:

Reply "STOP" to any text message from us

Reply "UNSUBSCRIBE" to any text message from us

Email us at [email protected]

Call us at [phone number] during business hours

Use the unsubscribe link in any text message (if provided)

5.2 Phone Call Opt-Out

To stop receiving automated phone calls:

Follow the opt-out instructions provided during any automated call

Email us at [email protected]

Submit a request through our website contact form

5.3 Email Opt-Out

To stop receiving marketing emails:

Click the unsubscribe link at the bottom of any marketing email

Email us at [email protected]

Update your preferences in your account settings

Reply to any email with "UNSUBSCRIBE" in the subject line

5.4 Opt-Out Processing Time

SMS opt-outs: Processed immediately (within minutes)

Phone call opt-outs: Processed within 24 hours

Email opt-outs: Processed within 48 hours

We will send you a confirmation message acknowledging your opt-out request

6. Important Disclosures

6.1 Message and Data Rates

Standard message and data rates may apply to text messages

We do not charge for our messages, but your carrier may

Contact your mobile carrier for information about your messaging plan

We are not responsible for carrier charges

6.2 Consent Not Required for Purchase

Your consent to receive automated communications is not required to purchase our services. You can:

Subscribe to our services without providing your phone number

Opt out of communications while maintaining your account

6.3 Service-Related Communications

Even if you opt out of marketing communications, we may still send:

Transactional messages related to your account

Security notifications and password reset messages

Billing and payment confirmations

Service outage notifications

Legal notices and policy updates

These service-related communications are necessary for account management and are not considered marketing under the TCPA.

7. Your Rights Under the TCPA

7.1 Private Right of Action

Under the TCPA, you have the right to:

Sue for monetary damages if we violate TCPA requirementsReceive up to $500 per violation (or up to $1,500 per willful violation)

File complaints with the Federal Communications Commission (FCC)

7.2 Additional State Rights

You may have additional rights under state laws regarding automated communications. We comply with all applicable federal and state regulations.

7.3 Do Not Call Registry

We respect the National Do Not Call Registry and will not make marketing calls to registered numbers unless:

You have given us express written consent, or

We have an established business relationship with you

8. Data Security and Privacy

8.1 Phone Number Protection

We implement appropriate security measures to protect your phone number and communication preferences, including:

Secure storage of consent records

Limited access to phone number databases

Regular security audits and updates

Compliance with our Privacy Policy

8.2 Third-Party Services

If we use third-party services for communications:

We ensure they comply with TCPA requirements

We maintain oversight of their practices

We remain responsible for compliance

We verify their security and privacy measures

8.3 Record Keeping

We maintain records of:

Your consent to receive automated communications

The date, time, and method of consent

Your opt-out requests and processing

Communication logs and delivery confirmations

9. Compliance Monitoring

9.1 Internal Compliance

We maintain internal procedures to ensure TCPA compliance, including:

Regular training for staff on TCPA requirements

Automated systems to honor opt-out requests

Periodic audits of our communication practices

Updates to procedures based on regulatory changes

9.2 Carrier Requirements

We comply with carrier-specific requirements for SMS communications, including:

Registration with carrier filtering systems

Adherence to industry best practices

Monitoring of delivery rates and user complaints

Prompt response to carrier inquiries

10. Updates and Changes

10.1 Policy Updates

We may update this TCPA Compliance Policy to reflect:

Changes in federal or state regulations

Updates to our communication practices

New services or communication channels

Industry best practice developments

10.2 Notification of Changes

We will notify you of material changes to this policy by:

Posting the updated policy on our website

Sending you an email notification (if you've subscribed to email communications)

Including notice in our next scheduled communication

11. Contact Information and Complaints

11.1 General Inquiries

For questions about this TCPA Compliance Policy or our communication practices:

Email:

[email protected]

Mail:

5D AI Solutions LLC, 30 N Gould St Ste R, Sheridan, WY 82801

11.2 Opt-Out Requests

Email:

[email protected]

Text:

Reply "STOP" to any message from us

Phone:

[phone number]

11.3 Compliance Complaints

If you believe we have violated TCPA requirements:

Internal Complaint:

Email: [email protected]

Include your phone number, date of incident, and description of the issue

We will investigate and respond within 5 business days

External Complaints:

FCC: File a complaint at consumercomplaints.fcc.gov

State Attorney General: Contact your state's consumer protection office

Private Legal Action: Consult with an attorney about your rights

12. Definitions

Automated Telephone Dialing System (ATDS): Equipment that can store or produce telephone numbers using a random or sequential number generator and dial such numbers

Prerecorded Voice Message: A message recorded in advance that is played to the called party

Text Message/SMS: Short message service communications sent to mobile devices

Express Written Consent: Signed, written agreement that clearly authorizes automated communications

Established Business Relationship: A relationship based on prior purchase, inquiry, or application within the specified timeframe

This TCPA Compliance Policy is effective as of 6/8/25 and supersedes all previous versions.